Insurance FAQs

Yes, you can access your information online or over the phone! Online Manage myPolicy is an enhancement to the Citizens website that allows policyholders to register and access their policy information. This feature is currently available for policies with a prefix of FRJ. https://selfserve.citizensfla.com/selfserve-web/home.cpic Manage myPolicy will allow policyholders to see details such as: · Name, property address, and effective and expiration dates · Agent name, address, phone number and e-mail address · Coverage and deductible information · Rating, discount and mitigation information · Premium amount and billing history Over the Phone By calling 1-888-685-1555 and following the prompts, policyholders can hear details regarding coverage information, premium amounts and payment dates.